Cancel an Order

If you placed an order in error or want to cancel for any other reason, please contact us within 24 hours of placing the order.

Please send an email to sales@eyeheartshades.com, please tell us your first and last name including what is the item you wish to cancel.

If the order you placed had already shipped, simply refuse the package so that it comes back to us, once the item comes back to us, we can provide a refund or store credit.

Glasses Size Guide

If you already own a pair of glasses and they fit you well, you could check the ones you have to see a rough idea of the size you are needing or if you saw something in a store you liked, just write down the size if it fit you well.

Usually, the size is written in 3 consecutive numbers, the first 2 numbers are 2 digits and the last a 3 digit number, this is usually on the inside of the temples, like this 58-16-145

All measurements are in millimeters. It only has the numbers on the frames, but it'll be like this 58mm-16mm-145mm

The first number is always the eye size (width of one lens) so the lens size would be 58mm

The second is the bridge (nose part) width, so the bridge would be 16mm

The third is the temple length, this is the total length if it were straighten out, as all glasses are bent near the end to wrap around your ear. So the temple length is 145mm